Once you’ve completed your purchase, we will send you an Order Confirmation email. Please check your junk mail or spam folders if you can’t find it. Otherwise, contact customer service on hello@33-mm.com or via our contact form and we will be able to

Once you&#x2019;ve completed your purchase, we will send you an Order Confirmation email.Please check your junk mail or spam folders if you can&#x2019;t find it. Otherwise, contact customer service on <a href="mailto:hello@33-mm.com">hello@33-mm.com</a> or via our <a href="https://www.33-mm.com/pages/contact-us" target="_blank" rel="noopener noreferrer">contact form</a> and we will be able to re-send your confirmation email to you for your reference.

How do I know my order is confirmed?

If you wish to cancel your order or make any changes, please contact us as soon as possible by email and we’ll do our best to assist. However, if your order has already been dispatched, we won’t be able to make any changes or cancel it. If you entere

<h2 data-start="272" data-end="313" id="isPasted">Changing or Cancelling Your Order</h2>If you wish to cancel your order or make any changes, please contact us as soon as possible by email and we&#x2019;ll do our best to assist. However, if your order has already been dispatched, we won&#x2019;t be able to make any changes or cancel it. <h2 data-start="537" data-end="583" id="isPasted">Updating an Incorrect Shipping Address</h2>If you entered an incorrect shipping address at checkout, please contact us as soon as possible and we will do our best to assist if the order has not yet shipped. Unfortunately, once an order has been dispatched, we are unable to change the shipping address. Please note that we cannot be held responsible for parcels delivered to an incorrect address.

Can I change or cancel my order?

If your order contains any pre-order item, the entire order will be shipped together once the pre-order item is back in stock. This means that all in stock items will be reserved until the pre-order item becomes available, so everything can be delive

If your order contains any pre-order item, the entire order will be shipped together once the pre-order item is back in stock.&#xA0;This means that all in stock items will be reserved until the pre-order item becomes available, so everything can be delivered in one shipment.&#xA0;The estimated dispatch date for the pre-order item will be shown on the product page. If there are any changes to the expected restock date, we&#x2019;ll notify you as soon as possible.

When will my order be shipped if one of the items is on pre-order?

Applicable duties and taxes are calculated and paid at checkout when you place your order, so you should not receive any additional charges upon delivery. If you experience any issues, please contact us at hello@33-mm.com and we’ll be happy to assist

<article tabindex="-1" dir="auto" data-turn-id="request-696e0b28-9dcc-832c-8b84-e8d02200b1c9-1" data-testid="conversation-turn-22" data-scroll-anchor="true" data-turn="assistant" id="isPasted"><div tabindex="-1"><div data-message-author-role="assistant" data-message-id="f4537e45-0d70-4e61-95d2-0902c5170051" dir="auto" data-message-model-slug="gpt-5-2">Applicable duties and taxes are calculated and paid at checkout when you place your order, so you should not receive any additional charges upon delivery.If you experience any issues, please contact us at <a data-fr-linked="true" href="mailto:hello@33-mm.com">hello@33-mm.com</a> and we&#x2019;ll be happy to assist.Please note that duties and taxes are non-refundable in the event of a return.</div></div></article>

Will I have to pay duties or taxes on my order?

We offer a gift box and wrapping service that can be selected when adding an item to your cart or during checkout. If you would like to specify which item should be gift wrapped, please contact us and we will do our best to accommodate your request.

We offer a gift box and wrapping service that can be selected when adding an item to your cart or during checkout. If you would like to specify which item should be gift wrapped, please contact us and we will do our best to accommodate your request.A personalised message option is also available and can be added in the cart along with the gift wrapping.

Do you offer gift wrapping?

1. What is Clearpay?. Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply). Please use Cle

1. What is Clearpay?Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply). Please use Clearpay responsibly.The service is provided by Clearpay Finance Ltd. Clearpay Plans are not regulated by the Financial Conduct Authority, 2. How do I use Clearpay?Just shop on 33mm and check out as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa or Mastercard).If you&apos;ve used Clearpay before, just log in to your Clearpay account.Then complete your order! 3. Where can I use Clearpay?Take a look at the <a href="https://www.clearpay.co.uk/en-GB/index" rel="noopener noreferrer" target="_blank" style=" text-decoration: underline;">Clearpay Shop Directory</a> to check out our amazing partners where you can use Clearpay. 4. Who can use Clearpay?Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address.Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account.Other eligibility criteria apply. See <a href="https://www.clearpay.co.uk/en-GB/terms-of-service" rel="noopener noreferrer" target="_blank" style=" text-decoration: underline;">Clearpay Terms of Service</a> for further details. 5. How does the Clearpay payment schedule work?Clearpay will split the total value of your order into 4 instalments payable every fortnight. The exact amounts and dates will be displayed for you to agree to before you confirm your purchase.If you would like to make additional unscheduled payments before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly.You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date. 6. What if I can&apos;t pay a Clearpay instalment?If you cannot make a payment, please contact Clearpay <a href="https://help.clearpay.co.uk/hc/en-gb/requests/new" rel="noopener noreferrer" target="_blank" style=" text-decoration: underline;">here</a>.As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay.Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee if you are still not able to make the payment by then. This will be an initial &#xA3;6 and a further fee of &#xA3;6 if the missed payment is not made within 7 days. If your order is less than &#xA3;24, the total late fee will be &#xA3;6. If your order is &#xA3;24 or over, total late fees will not exceed 25% of the total order or &#xA3;24, whichever is less.Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly. Please see <a href="https://www.clearpay.co.uk/en-GB/terms-of-service" rel="noopener noreferrer" target="_blank" style=" text-decoration: underline;">Clearpay Terms of Service</a> for further details. 7. When will my items be delivered if I use Clearpay?Clearpay orders are delivered within our standard delivery timeframes like any order from 33mm. 8. Is there a limit to how much I can spend on a single Clearpay transaction?Yes, your order value including shipping must be between &#xA3;0 and &#xA3;1200 to use Clearpay. Your maximum order value may be lower depending on factors such as being a new customer or your payment history. 9. Can I use another form of payment with Clearpay?Yes, you may also use a gift card, cash, or a promotional code with Clearpay to pay for your purchase. 10. How do I return or exchange an item purchased with Clearpay?Items purchased with Clearpay follow our standard return process.Please note, refunds for Clearpay purchases will be refunded from 33mm to Clearpay. We cannot provide an exchange or cash refund.When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until 33mm has confirmed the receipt of any return goods, you will be liable to continue to make your payments to Clearpay.You can view the details by logging in to your Clearpay account. 11. Where can I find out more about Clearpay?Visit the Clearpay website <a href="https://help.clearpay.co.uk/hc/en-gb/categories/360001635351-I-M-A-CUSTOMER" rel="noopener noreferrer" target="_blank" style=" text-decoration: underline;">here</a> for a comprehensive list of FAQs, Clearpay Terms of Service <a href="https://www.clearpay.co.uk/en-GB/terms-of-service" rel="noopener noreferrer" target="_blank" style=" text-decoration: underline;">here</a>, and Privacy Policy <a href="https://www.clearpay.co.uk/en-GB/privacy-policy" rel="noopener noreferrer" target="_blank" style=" text-decoration: underline;">here</a>.

Ordering

How do I know my order is confirmed?

Can I change or cancel my order?

When will my order be shipped if one of the items is on pre-order?

Will I have to pay duties or taxes on my order?

Do you offer gift wrapping?

Clearpay FAQ