Still need help with your order? We’re always here for you!

Contact Us

Home 

New In 

Bestsellers

33mm

Explore the 33mm FAQ and Help Center to get support with orders, delivery, returns, payments, and products. Quick answers and customer support in one place.

FAQ & Customer Support | 33mm Help Center

How do I start a return?

Do you offer exchanges?

When will I be refunded?

EU Right of Withdrawal

How are refunds calculated?

Why is a National ID or Tax ID required for some returns?

Where will I receive my gift card refund?

How do I return an order that includes free gifts?

Returns and Refunds

How do I know my order is confirmed?

Can I change or cancel my order?

When will my order be shipped if one of the items is on pre-order?

Will I have to pay duties or taxes on my order?

Do you offer gift wrapping?

Clearpay FAQ

Ordering

How do I track my order?

Where is my parcel?

Do you ship worldwide?

Are prices inclusive of tax and duties?

Shipping and Delivery

United Kingdom

Canada

Europe

Australia

Rest of the World

Shipping Costs

Where are your products made and by who?

How do I know what size to order?

Product and Sizing

What should I do if my order is missing an item?

What should I do if I received a faulty item?

Order Issues

How can I find out when a product is back in stock?

Restocks

Return policy, refunds and gift card queries

Cancelling an order, order tracking and order support

All articles