All articles
Order Issues
What should I do if my order is missing an item?
If an item is missing from your delivery, please contact our support team with the following information:. To help us investigate the issue, we also ask that you include photos of the package and all contents received. These images allow us to review
What should I do if I received a faulty item?
In the unlikely event that you have received a faulty item, please contact us within 7 working days of receiving your order by emailing us at [email protected]. Please include the following:. Providing all of the above will help us review the issue and