What should I do if I received a faulty item?Updated 7 months ago

In the unlikely event that you have received a faulty item, please contact us within 7 working days of receiving your order by emailing us at [email protected]  

Please include the following: 

• Your order number
• The product you ordered and the product you received 
• Clear photographs of the faulty item (JPEG or PNG format)
• Clear photographs of the item and packaging as received (JPEG or PNG format)

Providing all of the above will help us review the issue and assist you as quickly as possible.