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In the event that your parcel does not arrive, please contact us within 30 working days of confirmed dispatch date&#xA0;by emailing us at <a href="mailto:hello@33-mm.com" style=" text-decoration: none;">hello@33-mm.com</a> &#xA0;Please include the following:&#xA0;<ul><li>Your order number</li><li>The product/s you ordered</li></ul>Providing the above will help us review the issue and assist you as quickly as possible.

In the event that your parcel does not arrive, please contact us within 30 working days of confirmed dispatch date by emailing us at hello@33-mm.com. Please include the following:. Providing the above will help us review the issue and assist you as q

What if my order gets lost?

Order Issues

How do I start a return?

Can I send multiple returns in the same parcel?

When will I be refunded?

Do you offer exchanges?

EU Right of Withdrawal

Why is a National ID or Tax ID required for some returns?

Where will I receive my gift card refund?

How do I return an order that includes free gifts?

Returns and Refunds

How do I know my order is confirmed?

Can I change or cancel my order?

When will my order be shipped if one of the items is on pre-order?

Will I have to pay duties or taxes on my order?

Do you offer gift wrapping?

Clearpay FAQ

Ordering

How do I track my order?

Where is my parcel?

Do you ship worldwide?

Are prices inclusive of tax and duties?

Shipping and Delivery

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Rest of the World

Shipping Costs

Where are your products made and by who?

How do I know what size to order?

Product and Sizing

What should I do if my order is missing an item?

What should I do if I received a faulty item?

How can I find out when a product is back in stock?

Restocks

What if my order gets lost?Updated 6 hours ago