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<p id="isPasted">Once you&#x2019;ve completed your purchase, we will send you an Order Confirmation email.</p><p>Please check your junk mail or spam folders if you can&#x2019;t find it. Otherwise, contact customer service on <a href="mailto:hello@33-mm.com">hello@33-mm.com</a> or via our <a href="https://www.33-mm.com/pages/contact-us" target="_blank" rel="noopener noreferrer">contact form</a> and we will be able to re-send your confirmation email to you for your reference.</p>

Once you’ve completed your purchase, we will send you an Order Confirmation email. Please check your junk mail or spam folders if you can’t find it. Otherwise, contact customer service on hello@33-mm.com or via our contact form and we will be able to

How do I know my order is confirmed?

Ordering

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Do you offer exchanges?

When will I be refunded?

EU Right of Withdrawal

How are refunds calculated?

Why is a National ID or Tax ID required for some returns?

Where will I receive my gift card refund?

How do I return an order that includes free gifts?

Returns and Refunds

Can I change or cancel my order?

When will my order be shipped if one of the items is on pre-order?

Will I have to pay duties or taxes on my order?

Do you offer gift wrapping?

Clearpay FAQ

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Do you ship worldwide?

Are prices inclusive of tax and duties?

Shipping and Delivery

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Where are your products made and by who?

How do I know what size to order?

Product and Sizing

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Order Issues

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Restocks

How do I know my order is confirmed?Updated 7 months ago