Returns and Refunds
Return policy, refunds and gift card queries
How do I start a return?
We want you to love your new purchase. If you’re not completely satisfied, you can return any unworn and unused items within 30 days of delivery, provided all original tags are still attached. We currently do not offer exchanges. Items may be returne
Do you offer exchanges?
Currently, we do not offer exchanges. However, you can return any items you are not satisfied with within our stated return timeframe and choose between:1. A full refund to your original payment method2. A gift card worth a certain percentage of the
When will I be refunded?
You will receive your refund in full (excluding shipping charges) once the returned items have been inspected and confirmed to be in their original condition. In the case of faulty items being returned, the full amount including shipping charges will
EU Right of Withdrawal
If you are based in the European Union, you may have the right to withdraw from your purchase within 14 days of receiving your order. To submit a withdrawal request, please use our EU Withdrawal Request Form below. EU Withdrawal Request
How are refunds calculated?
Your refund amount will be the value of your order, minus the original shipping fee, return shipping costs, and any applicable duties.
Why is a National ID or Tax ID required for some returns?
When creating returns from the following destinations, customers may be required to provide a National ID/Tax Identification number for customs clearance. If applicable, our returns portal will prompt you to enter this information before creating you
Where will I receive my gift card refund?
Refunds are issued to the original gift card used for the purchase. If your order was paid using both a gift card and a credit card, the refund will be applied to the gift card first. Please note that gift cards and store credit are non-refundable an
How do I return an order that includes free gifts?
Any promotional or free gifts received with your order must be returned in their original condition along with the purchased items. This includes promotions where free gifts were offered when an order exceeded a certain value (e.g. Golden Week promot