How do I start a return?Updated 9 days ago
We want you to love your new purchase. If you’re not completely satisfied, you can return any unworn and unused items within 30 days of delivery, provided all original tags are still attached.
We currently do not offer exchanges. Items may be returned for a refund or store credit.
Please note that original shipping costs, duties, and taxes are non-refundable.
To start a return:
U.S. Orders: Returns Portal
UK, EU & ROW Orders: Returns Portal
- Enter your order number
- Select the item(s) you wish to return
- Choose between a refund or store credit
- Select your preferred return method
- Your return label (if purchased through our portal) will be emailed to you
- Pack your item securely and drop it off at your chosen location
Important: Self-Arranged (Own Label) Returns
If you choose to arrange your own return shipping (using your own label), please note:
- You are fully responsible for the return shipment until it is received and processed by us
- We strongly recommend using a tracked and insured delivery service
- If a return is lost in transit, or tracking shows as delivered but we have not received it, we cannot accept responsibility and will not be able to issue a refund or store credit
- Returns sent using your own label are not eligible for claims, reimbursement, or chargebacks if the item is not received by us
Store Credit (with 10% bonus)
Choose store credit and receive a digital gift card with a 10% bonus once your return has been received and processed.
- Sent via email
- Valid for 24 months
- Non-refundable
Refunds
If you prefer a refund, it will be issued to your original payment method once your return is received and processed.
- Return postage will be deducted (if applicable)
- Please allow up to 10 business days for funds to appear in your account
Please also note:
- Goods remain the responsibility of the customer until they are received back by us
- Earrings and perfume cannot be returned for hygiene reasons
- If you have purchased a twin pack, such as the Brando or Andersen, both items must be returned together. If only one item is returned, the full individual retail price will be charged for the item retained.